"I wanted to express my gratitude for the exemplary service I received from Adam Duncan in your service department. He was great to work with and walked me through everything. His customer service is something that I have seen missing with so many businesses these days. His delivery and professionalism will have me coming back to Surdyke for any and all future service and purchase needs. Thank you Adam!!! "Anonymous | Hillsboro, MO
"Ron Firle did a stand up job of taking care of my needs and wants. Was an overall great experience for me. I had the cylinder covers diamond cut and painted. There is a site called the diamond cut guy, on face book. Its in there if you want to see what im talking about. The carbs are cleaning out well. Going to have to see how to make exhaust less loud. The ride home from down there was a experience in its self dang freezing rain. Named the bike ice after I got home and it was covered in thick ice. "Rodney Swailes | Muscatine, IA
"In September of 2012 I bought my third Victory, and my second one from Surdyke. The first one was a Kingpin that I bought at Victory Lane. The Kingpin was a good bike, but that's all I was satisfied with at Victory lane. Being happy with the Victory bikes I knew I would have to find another dealer when looking for a Cross Country. I had heard about Surdyke from a friend, so I gave them a call. I talked to Jerry about letting me know when they would have a Cross Country in stock so I could get a look at one up close and personal. Jerry kept me informed about when the CC would arrive and I went to see it immediately. I was impressed by the CC, but also by Jerry, Chris, and Jeremy. Their friendliness, courtesy, and most of all their knowledge about the Victory line was something I was not used to. Needless to say I bought the CC. I never had one regret and have always been treated with respect when having any questions or concerns about the bike.After 2 years and 30,000 plus miles, I decided to give the Vision a test ride. I didn't think I could like a bike more than I did the CC, but I do. The Vision is a remarkable ride. After the test drive my wife and I sat down with Chris and worked out a deal for the Vision. Chris is a great guy and someone I feel I can go to at any time if I have any problems. My overall satisfaction with Victory, Surdyke, sales dept., parts dept., service dept., finance dept., and the management could not be any higher. I would highly recommend Victory and Surdyke as the place to buy one."Gerald Lambert | Cape Girardeau, MO
"I have always wanted to join the Patriot Guard but could never afford an American made bike; however, with the help of Randy, Todd, and Jerry, I finally have a Victory! I realize that you do not have to even own a bike to join but I wanted to do it right! I knew the day would come again, with their help, it came sooner rather than later. By the way, I bought the bike yesterday and today, I am a member of the Patriot Guard. I am honored. Thank you guys!"Tracey Bennett | Piedmont, MO
"I Have two four-wheelers that I have recently bought from them, one that I have had for over 20 years and still going strong and great...very few maintenance and the other is also not bad one racing one not I even plan on going back and buying a YFZ 700 And they are who I go to to get all my parts, and accessories, My blaster can go up to 120 mph thanks to them...and it sounds awesome with the FWF exhaust and muffler...So if you are interested in these people definitely by all means visit them you will like them and enjoy your visit and there assistance."Alexander Stidem | Blackwell, MO
"I bought a YFZ450 from Surdyke last fall and i love it. Every time I go there they remember my face and always say hey, there every friendly and have the accessories I need"Zack Tarpley | De Soto, MO
"I am searching for words that would describe the positive experience I had with Dan from Sales and Dana from Finance. Dan was masterful in how he helped me understand the bike I wanted and needed. Very product savvy. Dana was nothing short of perfect. She described what finance and warranty items would work best for me and then made them fit into my budget. If I were Matt Surdyke, I would make sure I took as good of care of them as they take care of his customers and business."Anonymous | Ballwin, MO
"I have a 2008 JackPot and have been dealing with Victory lane on getting a part for it for 5 weeks, I was to the point of selling my JackPot and getting a Harley because the experience with Victory Lane was soooo BAD!! I called Surdyke and spoke with Jeremy, just by talking with him for a couple of minutes on the phone I could tell this was the place I have been looking for. The next day I drove over a Hour to meet him, and WOW was I impressed. I have been searching everywhere for someone I trust to work on my bike and I finally found it. I can't wait for winter to get here and riding season to be over because Jeremy and the service department will be very busy working on my baby. "Steve Allison | Bethalto, IL
"Just wanted to compliment Jeremy and the service department on doing an outstanding job. I had bent a tie rod on my '10 Ranger Browning over Labor day weekend. I called Tuesday morning and told Jeremy I really needed it back on Friday night to use working our deer hunting ground and putting in food plots. He had to order the parts, tracked the shipping and had my Ranger picked up, repaired and back to me by Friday evening. Great job, that's real service!"Al Hicks | Hillsboro, MO
"I recently purchased a used Victory Vision at Surdyke motorsports. Upon arrival to the dealership i was promptly greeted, and made to feel welcome. I found a bike i wanted to test ride, and Jerry spent a lot of time with me explaining options, etc. Later he directed me to a used Vision that had gotten traded in recently, i immediately fell in love! With the boss's permission i was granted an extended 2-day test ride, and ultimately wound up purchasing the bike, and i could not be happier...except maybe if i didn't have to make any payments, but hey we can't have everything, right? The day i brought the bike home we noticed an issue with the rear brake sensor switch. I called Jeremy about it in the service dept. He offered to send a driver 75 miles (one way) to pick the bike up and get the problem fixed (free of charge)! Fellas, that's friggin SERVICE !!! So far, i am very impressed with Surdyke ! In particular, Jerry, Dan, and Jeremy...thanks to all 3 of you for making my very first VICTORY experience an extremely pleasant one ! I look forward to a long relationship with this outstanding dealership! Bill Frank Jackson, MO"Bill Frank | Jackson, MO
"i bought my new arln ness vision at victory lane motorsports. the biggest mistake i ever did. they were great when i bought it. after that i didn't exist. i ordered the tour package the same day. i paid cash. still no word from them.they dont give me answers for anything. they have no knowledge about victorys at all. i mean none. i had a friend tell me about surdyke. so i was at my witts end.so my wife and i decided to go down there.i was ready to give the bike back. im not exaggerating.then we met jeremy mcmillian.unbelieveable.we met a man that knew everything about victory bikes.his knowledge and service was more more than unbelievable to change my mind about my decision about my purchase.so ispent 2000 more on my bike.the staff was more than perfect and straight up about every thing.when i purchase another bike it will be at surdyke mainly because of the staff and knowledge.even though it is over an hour away.thanks to everyone there.i would have hated my victory if it wasnt for them.."todd horn | belleville, IL
"FIVE STAR SERVICE!! Dirk and Jeremey were with out a doubt the BEST service I've ever received in my life. They truly are an A+ representation of what it means to take care of the customer. I will never take my bike anywhere else, great communication, no hassle. If you love to ride, and know how important it is to have your bike running 100%, there is only one place to go. I can't rave enough about how fantastic this place was! I have several friends that pass numerous dealers just to come to Surdyke, now I see why! Thanks again guys and by the way - She runs like a champ! - A New Life Long Customer "Marcus Capps | Imperial, MO
"I just wanted to pass along my sincere thanks for the great customer service and especially, service work, performed on my '07 Rhino by Surdyke Yamaha. I did not purchase my Rhino from Surdyke, but you would never know that by how well I am treated there. I called a few weeks ago to get a dollar estimate and time estimate on getting all 4 bearings replaced. Dirk, the Service Manger, told me it was a good time to get the work done and he could schedule it right away. I told him I would call back and schedule it in. I did call back, but it was over 3 weeks later. Dirk told me they were several days on out service since spring weather had finally arrived. I asked if there was anything he could do to get me in sooner, and he did. Not only did he get me in sooner, he scheduled the work so I could drop it off one evening and pick it up the next evening. How many times have you dropped off your ATV, UTV, boat or whatever and wondered...how long will they have this thing? Not here. They did exactly what they said they would! Something I didn't request deserves a thank you as well....thanks to guy who bled my brake lines and eliminating the mushy feel in the pedal. The brakes are like they were new again...thanks again! All of this done and the final bill was exactly what Dirk quoted me almost a month ago. No surprises, no problems, fixed just like they said. I live in Farmington, Mo., less than 10 minutes from Donelson Cycles in Park Hills. Service like this is well worth a few extra miles to Surdyke in Festus. Thanks again to everyone involved! Tom Gillespie Farmington, Mo."Tom Gillespie | Farmington, MO
"I have been in your store several times for one thing or another and I have always been treated fairly, whether it was for parts for my Yamaha ATV or accessories for my scooter. My most recent experience was to have my Timberwolf serviced due to it's poor engine performance. I must say I was quite pleased with the results... I took it down to St Joe State Park this morning for a test run and it performs like it did when it was new! My hat's off to the service department for a job well done. Thanks!"David Emigh | DeSoto, MO
"We have recently traded motorcycles (yamaha) at your location. We have been in many times and talked to several salesmen and the maintenance crew. We were especially impressed with Chris Adams and Dirk Hicks. They are exceptional. They are polite, well informed about your products and fun to talk to. I think they both deserve raises. My husband is sooo happy with his new motorcycle and part of that is because of these young men. Keep up the good work."Judy & Paul Abrisz | Old Appleton, MO
"I recently purchased a RZR S and a RZR 170 from Surdyke and we were very happy with the customer service. Our salesman was Mr. Dan Farley who was extremely kind, polite and very helpful in making our decision in purchasing the coolest side by side on the market. Since we did not bring a trailer with us he took time to deliver them personally to our home on a Saturday night so my family and I could have the time of our lives riding on Sunday. Thank you also to, the parts guys and the finance guys. Everyone who works there are very friendly and not pushy on trying to get you to purchase something if your not ready to, something that is very important to me. Sincerely, The Johnsons P.S. Give Dan a raise : )"Anonymous | East Carondelet, IL
"Good evening, My father's ATV had been submerged in river water by someone who borrowed it. I did what I could to get it running for him again, but the bike would not start. I contacted your Service Department and my call was answered by Jeremy. We discussed what happened, what I had done to correct it and what I found when I went through it. We also discussed what may be the problem and Jeremy got us into the shop promptly. Your service department was able to diagnose the problem without having to tear the motor down. There was also a recall on the bike that we had not received notification of, which they took care of with no problems. I just wanted to say that it is hard to find good customer service these days and that Jeremy and the rest of your service department did a great job getting the bike running and back to my folks quickly. The bike only had approx 20 hours on it and my parents were very disheartened when I told them that it may have to be torn down and rebuilt. They are extremely happy with the outcome! I just wanted to say thank you for the excellent service and the professional manner in which this was handled. I know just enough about these things to be dangerous and Jeremy was extremely helpful and understanding. Each of them boys down there deserve a raise! Thank you very much for all that your people did for my parents. Sincerely, Joseph R. LaPlant"Joseph LaPlant | Imperial, MO
"I purchased a XVS1300 for a very reasonable price here, great sales experience with Dan Farley, I also purchased some accessories late in the day and asked if I could have them installed now. They said no problem, hurried my bike back to service and had a windshield, highway bars, aftermarket mirrors, and some other chrome pieces installed that day. Johnny installed the accessories in a timely fashion and also cleaned the bike before bringing it to me.Thanks Surdyke for a great experience!!! A++++++"Anonymous | , XX
"Me and most of the family have bought all are bikes from here. A total of 17 different atvs and utvs. We have bought a new bike that has been giving me trouble. Between jermy in parts and chris the manger they have been able to go above and beyond what they should have. They are still working the bugs out but are doing way more than the factory will do. The service has been the greatest on the problem and if they cant get it right they are willing to make it right one way or another. Thanks Tim "tim boesing | house springs , MO
"I have had a stellar experience ordering parts from here. They ship fast, and e mail me with any problems in delivery. I try and get all of my Victory parts here."Woody Sermann | Minot, ND
"Again, flawless quick and good pricing. Every time I order accessories for my Kingpin that's what I get. You guys really know how to do customer service. Thanks again!! John"John Berning | Iowa City, IA
"i was knocked out by how good the service and knowledge base was with the staff. phone team was friendly. prices were fantastic!! i will buy from you again and again. thanks for the help Sam!!"ed hauser | killeen, TX
"It was on the occasion of Surdyke's Victory Ride on 4/6/2008. The ride left the Victory store at 10:30. At 10:00 I saw Jerry and said ,"Oh, good your store is open". Since it was Sunday I wasn't sure it would be. I told Jerry that I needed a set of brake pads and a book on how to change them. We looked at the book, which was a bit pricey and he offered an alternative to buying one. As he was looking for the book I was looking at a new model Vegas and asked, "Is this what my brake pads are supposed to look like?" He said yes and I said "Then mine are GONE!" He told me to ride my bike into the shop and then we waited for Teddy. Teddy arrived and changed the pads and found I had overfilled the reservoir, which caused the pads to wear prematurely. I paid for the pads, they didn't even charge for the labor, and I was back in line for the ride with 10 minutes to spare! My experience with the Surdyke VICTORY store has always been a pleasant and sometimes surprisingly pleasant. "Mike Bond | Potosi, MO
"I got a stage three air intake put on my 06 Kingpin. Jeremy in parts and Teddy in service did a great job!! Everybody was super nice and really made my business feel appreciated. The power and smoothness of my bike is incredible! Well worth the 1 1/2 hour ride to get there. Finally a Victory Dealership with a staff that knows their product and how to treat their customers. Keep up the good work. "john leahy | lake st louis, MO
"I called before placing my order because I thought I had an unusual situation. To my surprise, the Surdyke representative knew immediately - off the top of his head - exactly what I was talking about and had the answer to my question. My order arrived two days later and worked perfectly. Prompt, courteous, knowledgeable - the very definition of good service. Thank you. "David Bergeon | Iowa City, IA
"bought a 2007 kingpin touring, great bike performance wise and handling "dennis lang | marathon, WI
"As I stated above I live in the area and have bought a 2001 polaris 325 trail boss new, and a 2006 Victory touring cruiser(used).And to be quite honest i wasn't at all impressed with the service or staff in (2001). As For (2007)when i bought my 06 i could not believe the friendliness of all the staff they really made me feel as if i was all ready a friend of the family,and as most people i have had the pleasure talking to,1 ride and I became a member of the family.I have already began my small upgrading and purchased my accessories here also,excellent parts crew! thanks guys for making my wife and I feel as if we were the only customer you had every time i stop in. Thanks Randy Davis"Randy Davis | Blackwell, MO
"Excellent overall, sales to service and parts, 2007 Hammer AWESOME!!"Anonymous | Festus, MO